Complaint intake & case management
I built a complaint intake experience for the Insurance & Financial Services Ombudsman Scheme, alongside Salesforce and AI-enabled case-management workflows.
- Built a React and Craft CMS complaint intake experience integrated with Salesforce through AWS Lambda, including conditional workflows and document uploads.
- Developed Salesforce and Agentforce solutions for generating draft case notes from case records and supporting documents.
- Provided ongoing technical consulting across solution design, requirements discovery, deployment, and stakeholder testing.
- React
- TypeScript
- Craft CMS
- AWS
- Salesforce
- Agentforce
- Consulting





